Teal Terms of Use (EULA)

Effective July 15, 2019

Terms and Conditions


1.1 “Teal” means Teal Communications, Inc.
1.2 “Service” means any service and/or hosted software application provided by Teal via the Website, including but not limited to, the Teal API, the Teal VPN, cellular connectivity provided by the Teal OneChip eSIM, and any other software services offered by Teal via the Website.
1.3 “Customer” means Customer or the legal entity Customer named as a user when Customer registered on the Website and/or purchased Products.
1.4 “Products” means the physical/tangible products produced and sold by Teal including, for example, the Teal OneChip eSIM, all electronics, accessories, and any kits.
1.6 “Website” means any web domain owned, operated, branded or co-branded by Teal.
1.8 “Teal API” means any application programming interface (API) owned and operated by Teal, including the REST (Representational State Transfer) API (for communicating with servers, software developers, web applications, and mobile applications).
1.9 “Order” means a written order for Products and/or Services, mutually agreed upon by Teal and Customer, which references this Terms of Use.


2.1 Customer use of, and participation in, certain Services may be subject to additional terms (“Supplemental Terms”) and such Supplemental Terms will either be listed in the Terms of Use or will be presented to Customer for Customer acceptance when Customer sign up to use the supplemental Service. If the Terms of Use are inconsistent with the Supplemental Terms, the Supplemental Terms shall control with respect to such Service. The Terms of Use and any applicable Supplemental Terms are referred to herein as the “Terms”.
2.2 The Terms of Use refer to our Privacy Policy, which also applies to Customer use of the Services.
2.3 PLEASE NOTE THAT THE TERMS ARE SUBJECT TO CHANGE BY TEAL IN ITS SOLE DISCRETION AT ANY TIME. When changes are made, Teal will make a new copy of the Terms and Conditions available at the Website and any new Supplemental Terms will be made available from within, or through, the affected Service on the Website. We will also change the “Last Updated” date at the top of the Terms of Use. Teal may require Customer to provide consent to the updated Terms in a specified manner before further use of the Website and/or Service is permitted. If Customer does not agree to any change(s) after receiving a notice of such change(s), Customer shall stop using the Website and/or Service. Otherwise Customer continued use of the Website and/or Service constitutes Customer acceptance of such changes.


3.1 In order to access certain Services, Customer must create an account with Teal with a valid email address and password (an “Account”).
3.1.1 By creating an Account, Customer is confirming that any and all information Customer provides upon registration is accurate and complete. Customer is also certifying that Customer is (1) over the age of 13, and (2) allowed to legally use these services in the US and other countries and are not barred from doing so by any legal entities.
3.1.2 Only one Account may be created per unique email address.
3.1.3 Customer is responsible for the confidentiality of Customer login information and are fully responsible for the activities of Customer Account, as well as all activities, communications or behaviors that occur under Customer Account or with any Products and Services connected to Customer Account.
3.1.4 Customer agrees to notify Teal immediately if Customer has reason to believe Customer Account has been compromised or Customer suspects unauthorized use of Customer Account. Teal cannot and will not be liable for any loss or damage arising from Customer failure to comply with the above requirements.
3.2 Teal reserves the right to revoke Customer access to Customer Account, and/or suspend the Services if it believes Customer is engaged in (1) activities that violate these Terms, or any (2) unauthorized or illegal activities.
3.3 After Account has been initially set-up, these Terms will be binding on any active any active users of Product or Services. Customer, the Account creator, will continue to be responsible for all Connected Products, including any access to or use of Connected Products by any end users of Customer Account. All end users of Customer Account are subject
to and bound by these Terms.
3.4 Customer is solely responsible for informing any person and/or entity to whom Customer provide access to Connected Products of their responsibilities and obligations hereunder. Customer agrees to indemnify, defend and hold harmless Teal and its affiliates, and their respective officers, directors, employees, contractors, agents, successors and assigns (collectively, “Teal Parties”) from and against any damages, liabilities, losses, judgments, settlements, penalties, costs and expenses (including reasonable attorneys’ fees) (“Losses”) that are incurred by the Teal Parties in connection with or related to Customer breach of this Section.
3.5 Customer is solely responsible for Customer Connected Products and related issues. Customer acknowledge and agree that Customer must obtain PCS Type Certification Review Board (“PTCRB”) certification for all Connected Products prior to using our Services. In the event Customer Connected Products are not PTCRB certified, Teal reserves the right to suspend our Services to, and ban from our networks, such Connected Products.


4.1 Customer agrees to abide by all applicable local, state, national, foreign and international laws and regulations in connection with Customer access to and use of the Products and Services.
4.2 Customer further agrees to not use any Products or Services to:
(a) interfere with or disrupt the services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Products or Services;
(b) engage in or assist with, or enable others to engage in, illegal or fraudulent activities;
(c) access or attempt to access the accounts, materials, information, computer systems, networks or devices owned or created by Teal or otherwise, through password mining or any other means;
(d) violate, tamper with, or circumvent the encryption codes or technological protection measures of the Services;
(e) solicit personal information from anyone under the age of 18;
(f) provide remote monitoring to provide life-sustaining medical care for any individual, including without limitation, use of the Service in health care and assisted living environments;
(g) use the Service to convey obscene or unlawful information and content; or
(h) monitor third parties without their permission.
4.3 Customer acknowledges and agrees that Customer is solely responsible for compliance with all legal, regulatory and safety-related requirements related to Customer products and projects, and any use of the Products or Services. By creating products and projects using Teal Products and Services, Customer represent and agree that Customer has all the necessary expertise to: (1) create and implement safeguards which anticipate dangerous consequences of failures; (2) monitor failures and their consequences; (3) lessen the likelihood of failures that might cause harm; and (4) take appropriate remedial actions. Customer agrees to indemnify, defend and hold harmless the Teal Parties from and against any Losses incurred by the Teal Parties as a result of or to Customer use of any Products or Service in connection with any military, aircraft, space, lifesaving or life sustaining applications.
4.4 The Services may enable Customer to access and use Teal APIs, including the REST API (Application Program Interface), in order to control, access or provision access to Customer Account and Connected Products. Customer may only use the Teal APIs for sole purpose of accessing and using the Services for Customer internal business purposes. Abuse or excessively frequent requests to any Teal API may result in the temporary or permanent suspension of Customer Account’s access to the API and other Services. Teal, at its sole discretion, will determine abuse or excessive usage. Teal reserves the right at any time to modify or discontinue, temporarily or permanently, Customer access to the API (or any part of Services thereof) with or without notice.
4.5 Customer shall not: (a) modify, translate, adapt, merger, make derivative works of, disassemble, decompile, reverse compile, or reverse engineer any part of the Website, Products, Teal APIs or Services; (b) access the Website or Services in order to build a similar or competitive website, application or service; (c) disrupt, overburden, or aid or assist in the disruption or overburdening of (i) any computer or server used to offer or support the Services, or (ii) the enjoyment of the Services by any other person; (d) institute, assist, or become involved in any type of attack, including, but not limited to, distribution of a virus, denial of service attacks upon the Website or Services, or other attempts to disrupt the Website or Services or any other person’s use or enjoyment of the Website or Services; (e) attempt to gain unauthorized access to the Website or Services, accounts registered to others, or to the computers, servers or networks connected to the Website or Services by any means other than the user interface provided by Teal, including, but not limited to, by circumventing or modifying, attempting to circumvent or modify, or encouraging or assisting any other person to circumvent or modify, any security, technology, device or software that is part of the Website or Services; (f) attempt to probe, scan or test the vulnerability of the Website or Services or network, or breach any security or authentication measures; or (g) avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure implemented by Teal or any of Teal’s providers or any other third party to protect the Website and/or Services.
4.6 Customer acknowledge and agree that: (a) Customer will comply with all applicable laws, rules and regulations in relation to Customer use of the Website, Products, APIs and Services; (b) Customer access to and use of any Products or Services, or any portion thereof, may be withdrawn or suspended in order to comply with applicable laws, rules and regulations; (c) Customer will not use the Products or Services to send any communications that are offensive, abusive, menacing, obscene, annoying, incite hatred, panic or anxiety or which are otherwise unlawful; or (d) access, transmit, publish, display, advertise or make available material that infringes copyright or any other intellectual property right held in any country, is obscene or pornographic, contains threats of any kind, is defamatory in any way or breaches confidence, which is illegal or infringes any third party’s rights of any kind.
4.7 The Website, Products, APIs and Services are the sole and exclusive property of Teal and its suppliers. Except as expressly set forth herein, no other rights are granted to Customer.
4.8 Customer hereby grant to Teal a non-exclusive, transferable, sublicensable (through multiple tiers), irrevocable, royalty-free and fully paid-up right and license to access and use any data, information, files or other content (“Customer Data”) that Customer, or
any end users of Connected Products upload, transfer, provide, transmit, or otherwise make available (collectively, “Make Available”) to Teal via the Services, for the purpose of providing the Services. Teal acknowledges and agrees that, as between Customer and Teal, Customer is the sole and exclusive owner of Customer Data. Customer represents and warrants that Customer has provided all notices and obtained all rights and consents necessary to grant Teal the foregoing license.
4.9 We will only use Customer Data as set out in our Privacy Policy.

5.1 Customer agrees to pay all fees or charges to Customer Account in accordance with the fees, charges and billing terms in effect at the time a fee or charge is due and payable, or as otherwise set forth in any applicable Order. Customer must provide Teal with a valid credit card (Visa, MasterCard, or any other issuer accepted by Teal) (“Payment Provider”), or purchase order information as a condition to signing up for the Services. Customer Payment Provider agreement governs Customer use of the designated credit card, and Customer must refer to that agreement and not the Terms to determine Customer rights and liabilities. By providing Teal with Customer credit card number and/or other payment information, Customer agrees that Teal is authorized to immediately invoice Customer Account for all fees and charges due and payable to Teal hereunder and that no additional notice is required. Customer agrees to immediately notify Teal of any change in Customer billing address, payment info, or the credit card used for payment hereunder. Teal reserves the right at any time to change its prices and billing methods, either immediately upon posting on the Website or by email delivery to Customer.

5.2 Customer will be responsible for any charges associated with the use of any Teal services, including cellular connectivity, selected by the Customer from the website, or applied to the Customer’s devices or account by Teal based on the Customer’s request or other requirement.

5.3 Customer agrees that any redundant, fallback, bootstrap, supplementary or otherwise non-primary connectivity provided to the Customer from Teal is provided as a courtesy and is at Teal’s discretion to enable or disable.  Customer also agrees that should this redundant, fallback, bootstrap, or supplementary usage exceed more than 5% of total monthly usage on a per-device basis, that they may be responsible for additional data usage costs at Teal’s discretion according to the latest fallback connectivity pricing sheet maintained by Teal.
5.4 Customer will be responsible for payment of the applicable fee for any Services (each, a “Service Subscription Fee”) at the time Customer creates a Customer Account and select Customer monthly or annual package, as applicable, or as otherwise set forth in any applicable Order (each, a “Service Commencement Date”). Except as set forth in the Terms or any applicable Order, all fees for the Services are non-refundable. No contract will exist between Customer and Teal for the Services until Teal accepts Customer order by a confirmatory e-mail, SMS/MMS message, or other appropriate means of communication.
5.5 Customer subscription will continue indefinitely until terminated in accordance with the Terms, or as set forth in any applicable Order. Unless otherwise set forth in an applicable Order, after Customer initial subscription period, and again after any subsequent subscription period, Customer subscription will automatically commence on the first day following the end of such period (each a “Renewal Commencement Date”) and continue for an additional equivalent period, at Teal’s then-current price for such subscription. Unless otherwise set forth in an applicable Order, Customer agrees that Customer Account will be subject to this automatic renewal feature unless Customer cancel Customer subscription at least (a) thirty (30) days prior to the Renewal Commencement Date (or in the event that Customer receive a notice from Teal that Customer subscription will be automatically renewed, Customer will have thirty days from the date of the Teal notice). If Customer does not wish Customer Account to renew automatically, or if Customer wants to change or terminate Customer subscription, please contact Teal at support@tealcom.io. If Customer cancels Customer subscription, Customer may use Customer subscription until the end of Customer then-current subscription term; Customer subscription will not be renewed after Customer then-current term expires. However, Customer will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. By subscribing, Customer authorizes Teal to charge Customer Payment Provider now, and again at the beginning of any subsequent subscription period. Upon renewal of Customer subscription, if Teal does not receive payment from Customer Payment Provider, (i) Customer agrees to pay all amounts due on Customer Account upon demand, and/or (ii) Customer agrees that Teal may either terminate or suspend Customer subscription and continue to attempt to charge Customer Payment Provider until payment is received (upon receipt of payment, Customer Account will be activated and for purposes of automatic renewal, Customer new subscription commitment period will begin as of the day payment was received).
5.6 Teal reserves the right to charge Customer any overage fees accrued or incurred in accordance with Customer Order. Customer acknowledges and agree that overage fees may not be invoiced in the month used and that any failure by Teal to bill or invoice for overage and related charges on a timely basis will not be a basis for Customer to dispute payment of such charges.
5.7 Teal reserves the right to change carriers, network access and coverage plans at any time. In the event any carrier, network access and/or coverage plans rates are increased by the applicable carrier or service provider, Teal reserves the right to increase its fees upon 30 day notice to Customer.


6.1 Except as set forth below in Section 6.4 Teal does NOT warrant that (i) Services and Products will meet Customer specific requirements, (ii) Services and Products will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of Services and Products will be accurate or reliable, (iv) the quality of any Services, Products, information, or other material purchased or obtained by Customer through Teal will meet Customer expectations, and (v) any errors in the Service or Products will be corrected.
6.2 Services may be subject to sporadic interruptions and failures for a variety of reasons beyond Teal’s control, including, but not limited to, cellular intermittency, service provider uptime, mobile notifications and carriers, among others. Customer acknowledges these limitations and agree that Teal is not responsible for any
damages allegedly caused by the failure or delay of the Services.
6.3 Customer acknowledges that Teal uses third party service providers to enable aspects of the Services and Products – such as, for example, but not limited to, data storage, synchronization, and communication through third-party servers, and mobile device notifications through mobile operating system vendors and mobile carriers, and that Teal does not control and is not responsible for the acts or omissions of such third party service providers.
6.4 In the event that Teal ceases to operate its business, or files or has filed against it a petition under bankruptcy or insolvency law which remains undismissed after sixty (60) days, Teal warrants that cellular connectivity provided by the Teal OneChip eSIM will remain active. All pricing and service contracts will be honored by Teal’s cellular carrier partners under the same pricing and terms as conveyed by Teal. Teal will, to the best of their ability, work to transfer the full title of their licenses and agreements to Customer insofar as they pertain to cellular connectivity provided by the Teal OneChip eSIM.


7.1 Customer expressly understands and agrees that neither Teal nor its suppliers shall be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other
intangible losses (even if Teal has been advised of the possibility of such damages) resulting from: (i) the cost of procurement for substitute products or services; (ii) the interruption of use or loss or corruption of data; (iii) actions or choices by any third parties using Services or Products; (iv) the interruption of access to or inability to access Services; (vi) Access, authorized or unauthorized, to Customer data, or Customer devices (Teal Products or otherwise) making use of Services (v) Customer use of the Services (including the APIs or Third-Party Products that access data via the APIs) or Products. In no event shall Teal or its suppliers’ aggregate liability to Customer exceed an amount equal to the amounts paid by Customer during the six (6) month period immediately preceding the event(s) giving rise to liability hereunder.
7.2 Force Majeure: Teal will not be liable for delays in processing or other nonperformance caused by such events as fires, telecommunications failures, utility failures, power failures, equipment failures, labor strife, riots, war, terrorist attack, nonperformance of our vendors or suppliers, acts of God, or other causes over which Teal has no reasonable control.


8.1 Customer agrees to indemnify, defend and hold the Teal Parties harmless from and against any and all Losses incurred by the Teal Parties in connection with any action, claim or suit arising out of or relating to Customer breach of these Terms; Customer violation of any applicable laws, rules or regulations; any dispute between Customer and any of Customer suppliers, vendors, distributors, OEMs, resellers or customers; or Customer use of Products or Services, including without limitation, Customer use of Products or Services in a project, product, device or any other item that Customer sell, pass or give to another person.


9.1 If Teal becomes aware of any possible violations by Customer of the Terms, Teal reserves the right to investigate such violations. If, as a result of the investigation, Teal believes that criminal activity has occurred, Teal reserves the right to refer the matter to, and to cooperate with, any and all applicable legal authorities. Teal is entitled, except to the extent prohibited by applicable law, to disclose any information or materials on or in the Website or Services, including Customer Data, in Teal’s possession in connection with Customer use of the Website or Services, to (1) comply with applicable laws, legal process or governmental request, (2) enforce the Terms, (3) respond to any claims that Customer Data violates the rights of third parties, (4) respond to Customer requests for customer service, or (5) protect the rights, property or personal safety of Teal, its users or the public, and all enforcement or other government officials, as Teal in its sole discretion believes to be necessary or appropriate.
9.2 In the event Teal determines, in its sole discretion, that Customer has breached any portion of these Terms, or have otherwise demonstrated conducted inappropriate for the Website and/or Services, Teal reserves the right to: Warn Customer via email that Customer has violated the Terms; Delete Customer Data; Discontinue Customer subscription to any Services; Notify and/or send Customer Data to and/or fully cooperate with the proper law enforcement authorities for further action; and/or; Pursue any other action which Teal deems to be appropriate.
9.3 These Terms commence on the date when Customer accepts them (as described in the preamble above) and remain in full force and effect while Customer use the Website and/or Services, unless terminated earlier in accordance with the Terms.
9.4 If payment cannot be charged to Customer Payment Provider for any reason, if Customer has materially breached any provision of the Terms, or if Teal is required to do so by law (e.g. where the provision of the Website and/or Services is, or becomes, unlawful), Teal has the right to, immediately and without notice, suspend or terminate any Services provided to Customer. Customer agrees that all terminations for cause shall be made in Teal’s sole discretion and that Teal shall not be liable to Customer or any third party for any termination of Customer Account.
9.5 If Customer wants to terminate the Services provided by Teal, Customer may do so by (a) notifying Teal at any time, and (b) closing Customer Account for all of the Services Customer use. Customer notice should be sent, in writing, to Teal’s address set forth below. If Customer closes Customer Account in accordance with this Section 10.5, Customer will be entitled to continue to use the Services until the end of the applicable subscription period (if any), and Customer will not be entitled to a refund.
9.6 Termination of any Service includes removal of access to such Service and barring of further use of the Service. Termination of all Services also includes deletion of Customer password and all related information, files and Customer Data associated with or inside Customer Account (or any part thereof). Subject to Section 10.5, upon termination of any Service, Customer right to use such Service will automatically terminate immediately. Customer understands that any termination of Services may involve deletion of Customer Data associated therewith from Teal’s databases. Teal will not have any liability whatsoever to Customer for any suspension or termination, including for deletion of Customer Data. All provisions of the Terms which by their nature should survive, shall survive termination of the Services, including without limitation, ownership provisions, warranty disclaimers and limitation of liability.

SECTION 10: Miscellaneous

10.1 Customer agrees, upon Teal’s reasonable request, to participate in the reasonable marketing activities of Teal related to the Service, including providing references to Teal’s potential customers. Customer further agrees that Teal may use Customer name(s), trade name(s) and logo(s) on Teal’s website and promotional materials, and that Teal may disclose the fact that Customer is a customer of Teal.
10.2 The Terms shall be governed by the laws of the State of Delaware, USA, without reference to conflicts of law principles.
10.3 All claims and disputes arising under or relating to the Terms are to be settled by binding arbitration in the state of Delaware or another location mutually agreeable by the parties.
10.4 Any waiver or failure to enforce any provision of the Terms on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion.
10.5 The Terms, and Customer rights and obligations hereunder, may not be assigned, subcontracted, delegated or otherwise transferred by Customer without Teal’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.
10.6 The section headers in the Terms are for structure only.
10.7 Questions about these Terms can be directed toward support@tealcom.io.
10.8 If any portion of these Terms is held invalid or unenforceable, that portion shall be construed in a manner to reflect, as nearly as possible, the original intention of the parties, and the remaining portions shall remain in full force and effect.
10.9 Where Teal requires that Customer provides an email address, Customer is responsible for providing Teal with Customer’s most current email address. In the event that the last email address Customer provided to Teal is not valid, or for any reason is not capable of delivering to Customer any notices required/permitted by the Terms, Teal’s dispatch of the email containing such notice will nonetheless constitute effective notice. Customer may give notice to Teal at the following address: 10400 NE 4th Street #500, C/O Teal, Bellevue, WA, 98004. Such notice shall be deemed given when received by Teal by letter delivered by nationally recognized overnight delivery service or first class postage prepaid mail at the above address.
10.10 The Terms are the final, complete and exclusive agreement of the parties with respect to the subject matter hereof and supersedes and merges all prior discussions between the parties with respect to such subject matter.