Maximizing Uptime for EV Charging Stations with TEAL’s Network Orchestration Service
Running an EV charging network isn’t just about installing chargers, it’s about keeping them online, reliable, and ready for drivers 24/7. Unfortunately, studies show that more than 20% of public charging stations aren’t working at any given time. For those driving an internal combustion engine vehicle and thinking about making the switch to an EV, that’s the equivalent of 1 in 5 gas pumps not working when they go to fill up. Range anxiety is real and unreliable charging infrastructure is a major hurdle preventing the acceleration of EV adoption.
The #1 reason that chargers are failing? Connectivity issues.
When a station can’t connect, it can’t authenticate payments, report outages, or deliver the reliable experience drivers expect. That means lost revenue, frustrated customers, and wasted resources.
Why Traditional Connectivity Fails Operators
Most charging networks still rely on outdated, fragmented approaches to connectivity like MVNOs and roaming solutions. Operators are forced to:
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Manage multiple carriers and contracts with complex rate plans and hidden fees.
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Deal with roaming limitations that reduce reliability and performance.
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Manually swap SIMs or perform site surveys just to keep chargers connected.
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Risk downtime when a single carrier has an outage or sunsets a network
This complexity doesn’t just cost time and money, it creates downtime that no operator can afford.
TEAL NOS: High-Performance, Flexible Connectivity That You Control
TEAL’s Network Orchestration Service (NOS) takes the headache out of connectivity. With NOS, operators can:
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Automate Failover: If one network drops, NOS instantly switches to another, no downtime, no truck rolls.
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Unify Management: One platform, one dashboard, and one process for every charger so you can remotely connect your chargers to any network in 196 countries.
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Reduce Costs: Eliminate multiple carrier contracts, roaming fees, minimums, and overages.
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Simplify Deployments: Get chargers online faster with over-the-air provisioning, no SIM juggling required.
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Flexible Pricing: Flexible pay-as-you-go pricing means you never get locked into a contract with a carrier or MVNO. TEAL also offers Unlimited 5G data plans.
At the core of NOS is TEAL’s True eSIM technology, which makes on-demand, over-the-air network switching possible. Together, NOS + eSIM + the Aurora connectivity management platform gives operators the tools to maximize uptime and scale without added complexity.
Real-World Results
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Some of the most recognizable brands trust TEAL to ensure their chargers are always connected to the best networks globally. In the US is relied on by charging operators across 10,000+ commercial properties while maintaining over 90% uptime. NOS is planned to be included in rollouts of 150+ chargers per month enabling seamless connectivity at scales and alleviating connectivity headaches. TEAL is helping to make sure that chargers are working at multi-family properties and hotel resorts, where charging infrastructure is becoming a major selling point and driver for revenue.
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Leading global battery backup systems trust TEAL to ensure their systems are reliably connected in the US and worldwide. TEAL ensures that these solutions can scale fast without the headaches of managing multiple contracts with various connectivity provider. One SIM SKU, one contract, and one platform, gives these clean energy solutions access to tier-1 networks globally.
Why It Matters for Operators
Downtime costs money and damages trust. Recent reports have shown that Shell’s Recharge network faced reported problems 48% of the time, EVgo 43%, and Blink 41%. Even major networks like Electrify America (35%) and ChargePoint (24%) struggle. (Source: TechCrunch)
With TEAL NOS, downtime is not an inevitability—it’s preventable and we can help to solve the widespread issues that many operators are facing with connectivity.
Build Smarter, Scale Faster
For operators, site owners, and OEMs, maximizing uptime isn’t optional, it’s the foundation of success. TEAL’s Network Orchestration Service (NOS) gives you the freedom, flexibility, and control to keep your stations online, simplify deployments, and reduce operating costs.
With TEAL NOS, uptime becomes your competitive advantage!
Find out how we can help your business and schedule a free consultation with one of our experts today.
